We’re here to help
Contact TankHaven3D
Questions about an order, a product size, or which hide fits your tank? Send us an email and we’ll help you sort it out.
Email us
We usually respond within one to two business days. Please include your TankHaven3D order number when contacting us about an existing order.
Product and sizing questions
Tell us the product you’re considering, your tank dimensions, and the animal you’re shopping for. Product dimensions are listed on every product page so you can compare openings and overall scale before ordering.
Damaged or incorrect order
Please email us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund.