Effective September 2, 2026
Privacy Policy
This policy explains the information TankHaven3D collects through tankhaven3d.com, why we use it, and the choices available to you.
Information we collect
We may collect contact and order information you provide, including your name, email, shipping and billing details, products ordered, order totals, and customer-service messages. If you submit a tank setup or partner inquiry, we also collect the media, product and habitat details, business information, social handle, message, and feature permission you provide. We also collect newsletter email addresses, device and browser information, pages viewed, shopping actions, referral information, and basic security logs.
How we use information
We use information to process payments and orders, calculate shipping and tax, make and deliver products, send order and tracking updates, respond to questions, review customer-media and partner submissions, feature media when permission is granted, administer referral relationships, prevent fraud, operate and improve the website, measure store performance, and send marketing email when you choose to subscribe.
Service providers
We use service providers that process information on our behalf, including Stripe for secure checkout and payments, Cloudflare for website hosting and security, Resend for transactional email and customer-submitted media delivery, and Google Analytics, Google Ads, and Pinterest measurement tools when enabled. Google Customer Reviews may receive order details only when a customer chooses its survey opt-in on the order-confirmation page. These providers handle information under their own terms and privacy practices.
Payments, cookies, and local storage
TankHaven3D does not receive or store your complete payment-card number; Stripe processes payment details. The site uses browser local storage to preserve your cart. Analytics and advertising services may use cookies or similar technologies when configured. You can limit cookies through your browser and unsubscribe from marketing email using the link in an email or by contacting us.
Sharing and selling
We do not sell personal information for money. We share information only as needed with service providers, carriers, payment and fraud-prevention partners, professional advisers, or authorities when required to operate the store, complete your order, protect rights and safety, or comply with law.
Retention and security
We retain information for as long as reasonably necessary for order fulfillment, customer support, accounting, tax, fraud prevention, legal obligations, and legitimate business records. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may ask to access, correct, or delete personal information associated with you, subject to legal and recordkeeping exceptions. You may also withdraw from marketing email at any time. We do not currently respond differently to browser “Do Not Track” signals because there is no uniform industry standard.
Children and policy updates
This store is not directed to children under 13, and we do not knowingly collect their personal information. We may update this policy when our services or legal obligations change; the effective date above will show the latest revision.
Contact
Send privacy questions or requests to support@tankhaven3d.com. We may ask for enough information to verify and locate the records connected to your request.